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Return / Replacement and Quality Policy

1. Return / Replacement Policy

Note: Our replacement requests are limited to size-related issues only. We do not provide replacements for boxers, innerwear, handkerchiefs, or socks.

1) If you received a product that doesn't fit due to a size discrepancy, please contact our customer care team within 3 days from the date of delivery. Our team will guide you through the process and provide instructions for returning the item. Once we receive and inspect the returned item, we will provide a replacement in the appropriate size.
2) It's important to carefully review the size charts provided on our website before making a purchase to ensure the correct fit for these items. Unfortunately, we cannot offer replacements for boxers, innerwear, handkerchiefs, or socks due to hygiene reasons.
3) For further details on our replacement policy or any assistance, please contact our customer care team. We are committed to ensuring your satisfaction and will be happy to assist you throughout the process.

2. Quality Policy

1) At Merino, we are committed to providing our customers with high-quality products.
2) We carefully select and source materials to ensure durability, comfort, and style.
3) Our garments undergo strict quality control measures to meet our standards and exceed customer expectations.

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